COMPLAINTS:

If you wish to register a complaint, please contact us either:

In writing at: Sure Insurance Services Limited, Complaints Department, 2 White Lion Court, Cornhill, London EC3V 3NP

By phone: Telephone +44 (0) 207 374 4022

By e-mail: info@medicaltravelshield.com

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by telephone to 0800 023 4567 or 0207 964 1000.

It may be possible to resolve disputes online.The Financial Ombudsman Service (FOS) is an alternative dispute resolution (ADR) provider. There is a European online dispute resolution (ODR) platform which allows customers (yourself), traders (us) and ADRs (e.g. FOS), to handle disputes online.To access the platform please go to http://ec.europa.eu/consumers/odr/